Terms and Conditions

1. About us

These Terms and Conditions ("Terms") govern your access to and use of Victuo, including our website, web application, iOS application, and related services (together, the "Service"). Victuo is a brand operated by ISTRO LABS S.R.L., a company registered in Romania. References in these Terms to "Victuo", "we", "us", or "our" mean ISTRO LABS S.R.L.

Our registered address is Str. Nerva Traian nr. 27-33, Bl. B, Et. 1, Biroul 6, Bucuresti, Sector 3, Romania. Our Trade Registry number is J2026026913005, and our Romanian Unique Registration Code (CUI) is 54542426. You can reach us at [email protected].

2. Acceptance of these Terms

By accessing or using the Service, you confirm that you have read and understood these Terms and agree to be legally bound by them. If you do not agree, you must not use the Service.

If you are using the Service on behalf of a business or other organisation, you confirm that you have authority to bind that entity to these Terms.

3. What the Service does

Victuo is a digital provisioning and planning tool designed for boat trips and sailing voyages. Depending on the features you use, the Service may provide meal planning recommendations, shopping and provisioning lists, storage and consumption estimates, and supplier or location-based information.

All outputs are automated estimates generated from the inputs you provide and from our internal models. They are not tailored professional advice. The Service is provided for informational and planning purposes only and does not constitute nutritional, medical, safety, or any other form of professional advice.

Victuo generates automated planning recommendations, but those recommendations are planning aids only. They do not make decisions with legal effects or similarly significant effects for you.

4. Your responsibilities

You are solely responsible for:

• verifying all provisioning quantities and recommendations before acting on them;
• ensuring food safety and proper storage conditions on board;
• checking ingredients against any allergies, intolerances, or dietary restrictions in your crew;
• ensuring you carry sufficient supplies for your crew and voyage, including adequate reserves;
• complying with all applicable maritime, health, customs, and safety regulations.

If you are acting as trip organiser or are otherwise responsible for the voyage, you retain full responsibility for the welfare of your crew at all times.

Victuo may process dietary preferences and exclusions on a best-effort basis, but the skipper, trip organiser, and crew remain responsible for verifying all ingredients and ensuring meals are safe and suitable for each person.

5. No warranty

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind, whether express or implied.

We do not warrant that outputs will be accurate, complete, or suitable for your specific trip; that the Service will meet your requirements; or that access will be uninterrupted, secure, or free from errors. You use the Service at your own discretion and risk.

6. Limitation of liability

To the maximum extent permitted by applicable law, Victuo shall not be liable for any indirect, incidental, special, or consequential damages; for loss of data, profits, revenue, or business opportunities; for provisioning shortages, spoilage, or waste; for allergic reactions or other dietary issues; or for decisions made in reliance on outputs from the Service.

Our total aggregate liability for any and all claims arising out of or in connection with the Service shall not exceed the greater of (a) the amount you paid us for the Service in the twelve months preceding the event giving rise to the claim, or (b) EUR 100.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation. If you are a consumer, your statutory rights are not affected.

7. Acceptable use

You agree not to misuse the Service or interfere with its operation; not to attempt to reverse-engineer, decompile, copy, or extract source code, algorithms, or underlying data; not to use the Service for any unlawful purpose; and not to submit false or misleading information. We reserve the right to suspend or terminate access where these rules are breached.

You must not attempt to bypass App Store payment mechanisms, interfere with purchase verification, tamper with the app, misuse offline functionality, or use the Service in a way that circumvents usage limits, access controls, subscription checks, or security protections.

8. Intellectual property

All intellectual property rights in the Service — including the software, algorithms, databases, content, branding, and design — are owned by or licensed to Victuo.

We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own personal or internal business use. You may not copy, reproduce, or redistribute the Service, create derivative works from it, or use its outputs for onward commercial purposes without our prior written permission.

For the iOS application, this licence allows you to download, install, and use the app on Apple-branded devices that you own or control, subject to these Terms and Apple's applicable App Store usage rules.

9. App Store and mobile app terms

If you download or use the Victuo iOS application from the Apple App Store, these Terms apply between you and ISTRO LABS S.R.L., not Apple. Apple is not responsible for the Service, its content, support, maintenance, warranties, claims, or your use of the Service, except to the extent required by applicable law or Apple's own terms.

Your use of the iOS application is also subject to Apple's applicable App Store terms, usage rules, and any terms that apply to your Apple ID, device, or App Store account.

We grant you a limited, non-exclusive, non-transferable, revocable licence to install and use the iOS application on Apple-branded devices that you own or control, in accordance with these Terms and Apple's applicable usage rules.

We are responsible for providing support and maintenance for the Service as described in these Terms or as required by applicable law. Apple has no obligation to provide maintenance or support services for the Victuo iOS application.

Apple and its subsidiaries are third-party beneficiaries of this clause and may enforce it against you where permitted by applicable law.

10. Paid plans, billing, refunds, and withdrawal

Some features may require payment. Paid access, pricing, plan duration, taxes, renewal terms, and any usage limits will be shown before you confirm a purchase. Premium access may be offered for a specific trip, as a monthly plan, or as a yearly plan, depending on the purchase option available to you.

Purchases made through our website or web application are processed by the payment provider identified at checkout. Purchases made through the iOS application may be processed by Apple through Apple In-App Purchase. Different payment, cancellation, refund, tax, and invoice rules may apply depending on where you make the purchase.

Website and web app purchases

For purchases made through our website or web application, we do not store full card numbers. Prices may be shown exclusive or inclusive of VAT or other applicable taxes depending on your location and the checkout configuration. Any taxes, VAT, invoices, receipts, payment authentication, chargebacks, or failed payments may be handled by the payment provider under its own terms and privacy notice.

Unless the checkout page states otherwise, paid digital access is made available shortly after payment confirmation. A specific-trip Premium purchase is a one-off purchase for the selected trip, so there is no ongoing subscription to cancel. Monthly or yearly Premium plans may renew automatically unless cancelled before the next renewal date, as described at checkout or in the billing management flow.

Except where required by law, or where a paid feature is not provided because of our fault, payments for digital access are non-refundable once access has started. You can still contact us at [email protected] if you believe a charge was made in error or the Service was not provided as described.

If you are an EU consumer, you may normally have a 14-day right to withdraw from an online purchase. Because Victuo provides digital services and digital content, the checkout may ask you to request immediate access, expressly consent to performance starting before the end of that 14-day period, and acknowledge that you lose your withdrawal right once the digital service or content begins. Where you give that consent and acknowledgement, the 14-day withdrawal right will not apply to that paid digital access to the extent permitted by law.

Apple In-App Purchases and subscriptions

If you purchase paid access through the Victuo iOS application, the purchase may be processed by Apple through your Apple ID using Apple In-App Purchase. In that case, payment, renewal, cancellation, refunds, taxes, and billing are handled by Apple under Apple's own terms and policies.

If you purchase an auto-renewable subscription through Apple, your subscription will automatically renew unless you cancel it at least 24 hours before the end of the current subscription period, or within the timeframe stated by Apple. You can manage or cancel Apple subscriptions in your Apple ID subscription settings.

We do not receive or store your full payment card details for Apple In-App Purchases. We may receive limited purchase information needed to activate, verify, manage, or restore your access, such as product identifier, transaction identifier, purchase date, subscription status, renewal status, and expiry date.

Refund requests for purchases made through Apple should normally be submitted to Apple, unless applicable law requires otherwise.

If the iOS application supports Apple In-App Purchases, you may be able to restore eligible purchases using the restore purchase function in the app or through your Apple account. Restoring a purchase depends on Apple's records and the type of purchase made.

11. Data and privacy

Your use of the Service is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

In summary: we process personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR); we do not sell personal data; and we may use anonymised and aggregated data to improve and develop the Service. Where you opt in, we may also use limited product analytics in the web application and operational reliability telemetry in the web application and iOS application to monitor and improve core flows. The Privacy Policy and Cookie Policy set out your rights and our practices in full.

12. Third-party services

The Service may include links to, or integrations with, third-party services such as suppliers, mapping providers, or delivery partners. We do not control these services and we do not endorse them.

The Service may also depend on third-party platforms and services, including app stores, operating systems, authentication providers, payment processors, mapping providers, hosting providers, analytics or reliability tools, and supplier services. We are not responsible for third-party platforms except to the extent required by applicable law.

We are not responsible for the availability, content, or practices of third-party services, nor for any transactions or interactions you have with them. Your dealings with third parties are governed by their own terms and policies.

13. Availability and changes to the Service

We may modify, update, or discontinue the Service, add or remove features, or restrict access at any time, with or without notice. We do not guarantee that the Service will be continuously available, and we are not liable for any interruption or withdrawal of the Service.

We do not guarantee that the iOS application will be available on all devices, operating system versions, countries, or App Store regions. Some features may depend on device capabilities, operating system permissions, connectivity, App Store availability, or third-party services.

14. Termination

We may suspend or terminate your access to the Service if you breach these Terms, if we are required to do so by law, or if we discontinue the Service. You may stop using the Service at any time.

Clauses that by their nature are intended to survive termination — including those relating to intellectual property, limitation of liability, and governing law — will continue to apply after your access ends.

15. Governing law and jurisdiction

These Terms are governed by the laws of Romania. Disputes arising out of or in connection with them shall be subject to the exclusive jurisdiction of the competent courts of Romania.

If you are a consumer resident in the EU, the UK, or another jurisdiction with mandatory consumer protection laws, you retain the benefit of those laws and may also bring proceedings in the courts of your country of residence where required by law.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Where changes are material, we will take reasonable steps to notify you through the Service or by email.

Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not accept the changes, you must stop using the Service.

17. Contact

For any questions about these Terms, please contact us at [email protected].